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KlutterBox Online Booking Policy At KlutterBox Cleaning Services (“KlutterBox,” “we,” “our,” or “us”), we aim to make scheduling your cleaning services easy, secure, and transparent. By booking through our website or online system, you (“client,” “customer,” or “you”) agree to the following terms: 1. Booking Confirmation: All online bookings are initially considered requests. Confirmed bookings are guaranteed, and you will receive confirmation via email, text, or phone. 2. Deposit & Payment: A non-refundable deposit or full prepayment (as indicated at checkout) is required to secure your appointment. Payments are processed through PCI-compliant, secure gateways. Deposits and payments are non-refundable but may be credited toward future services at KlutterBox’s discretion. 3. Accuracy of Information: You are responsible for providing accurate property details, service requirements, and contact information. KlutterBox is not liable for delays, cancellations, or extra charges due to incorrect or incomplete information. 4. Appointment Windows: Service times are provided as appointment windows (e.g., 2:00 PM – 4:00 PM) to account for traffic, job variations, and logistics. Our team will make every effort to arrive within this window, but exact timing is not guaranteed. 5. Cancellation & Rescheduling: All bookings are subject to our Appointment Cancellation & Non-Refund Policy. Changes or cancellations require at least 24 hours’ notice. No-shows or late cancellations will result in forfeited deposits or full charges. 6. Service Limitations: Online booking is limited to standard residential cleaning services. Large-scale or specialized projects (e.g., post-construction, hazardous cleanup, commercial contracts) may require a custom quote and cannot be booked solely online. 7. Security & Privacy: All personal and payment information is handled per our Privacy Policy and protected under a binding Non-Disclosure Agreement (NDA). KlutterBox does not sell, share, or disclose client data. 8. Changes by KlutterBox: We reserve the right to modify or reschedule bookings due to unforeseen circumstances, including staff illness, severe weather, safety concerns, or operational issues. Clients will be notified promptly, and payments may be credited toward a rescheduled appointment. 9. Agreement: By submitting a booking, you agree to this Online Booking Policy, our Appointment Cancellation Policy, Privacy Policy, and full Terms & Conditions available at www.klutterbox