KlutterBox Cleaning Services (“KlutterBox,” “we,” “our,” or “us”) is committed to safeguarding the privacy, confidentiality, and security of all personal and sensitive information collected from our clients, website visitors, employees, and business partners. This Privacy Policy outlines our practices for the collection, use, retention, protection, and disclosure of information in compliance with all applicable federal and state laws, including the California Consumer Privacy Act (CCPA/CPRA), Federal Trade Commission (FTC) regulations, and other relevant privacy statutes. By accessing or using KlutterBox services, including our website, applications, or other platforms, you expressly consent to the terms outlined herein.

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1. Scope of This Privacy Policy

This Privacy Policy applies to:

• All users of our website and digital platforms

• Clients engaging KlutterBox services (residential, commercial, post-construction, medical, or educational)

• Employees, contractors, and business partners whose information may be collected in connection with employment or service agreements

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It governs all personal information, sensitive personal information, and non-personal data collected, processed, stored, or transmitted by KlutterBox.

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2. Definitions

• Personal Information: Information that identifies, relates to, describes, or is reasonably capable of identifying an individual, including but not limited to name, address, email, phone number, payment data, and account credentials.

• Sensitive Personal Information: Information that requires heightened protection, including health-related data, emergency contacts, or any data that could result in harm if improperly disclosed.

• Non-Personal Information: Information that cannot be used to identify an individual, such as IP addresses, device type, browser type, and usage analytics.

• Processing: Any operation or set of operations performed on information, including collection, storage, use, disclosure, or destruction.

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3. Information We Collect

 

3.1 Personal Information

Collected directly from clients, employees, or users:

• Names, addresses, telephone numbers, email addresses

• Payment and billing information (credit/debit card or bank account information)

• Account login credentials and service preferences

• Scheduling and service history

• Emergency or health-related information required for service delivery

 

3.2 Non-Personal Information

Collected automatically through website interactions or third-party analytics:

• IP addresses, browser type, operating system, device information

• Website usage data, click patterns, and session duration

• Cookies, web beacons, and other tracking technologies

 

3.3 Sensitive Information

Collected only where legally permissible and necessary:

• Health or medical information relevant to service protocols

• Confidential information provided under contractual agreements

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4. Methods of Collection

• Direct Collection: Through forms, service requests, communications, or account creation

• Automated Collection: Cookies, analytics, web beacons, and performance tracking

• Third-Party Sources: Service providers, payment processors, partners, or publicly available sources

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5. Use of Information

 

KlutterBox processes personal information solely for lawful business purposes, including:

• Provision, management, and improvement of cleaning and related services

• Payment processing, billing, and invoicing

• Communication regarding appointments, updates, promotions, and customer service

• Fraud detection, security enforcement, and legal compliance

• Business analytics, service optimization, and operational efficiency

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6. Confidentiality and Non-Disclosure

 

KlutterBox maintains stringent confidentiality measures to protect all client and employee information:

• All personnel, contractors, and partners are bound by Non-Disclosure Agreements (NDAs) and corporate confidentiality protocols

• Personal and sensitive data is never sold, rented, or shared with third parties for marketing or other unauthorized purposes

• NDAs ensure that any information disclosed in the course of service provision, contractual engagement, or business partnership remains strictly confidential

 

7. Sharing and Disclosure of Information

 

While KlutterBox does not sell or share personal information, disclosures may occur under the following circumstances:

• Service Providers: To vendors, contractors, or payment processors performing services on our behalf, strictly under contractual confidentiality obligations

• Legal Obligations: To comply with applicable federal, state, or local laws, court orders, or regulatory requirements

• Business Transfers: In connection with mergers, acquisitions, or asset sales, under confidentiality safeguards

• Protection of Rights: To prevent fraud, enforce our Terms of Service, or investigate security incidents

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8. Cookies and Tracking Technologies

We utilize cookies and similar technologies to enhance user experience and monitor service performance:

• Essential Cookies: Required for service functionality

• Non-Essential Cookies: For analytics, optimization, and limited marketing purposes

 

Users may control cookie preferences through browser settings or platform-specific opt-out mechanisms.

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9. Data Security

KlutterBox implements administrative, technical, and physical safeguards in accordance with industry best practices:

• Encryption for sensitive information, including SSL/TLS protocols for online transactions

• Role-based access control and secure storage

• Continuous monitoring and intrusion detection to prevent unauthorized access

 

Despite these safeguards, no electronic system can be guaranteed to be fully secure.

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10. Data Retention

Personal and sensitive information is retained only as long as necessary to:

• Fulfill contractual obligations and provide services

• Comply with legal, regulatory, or corporate requirements

• Resolve disputes or enforce agreements

 

Data is securely deleted or anonymized once retention periods expire.

 

11. Privacy Rights – U.S. Residents

 

11.1 California Residents (CCPA/CPRA)

California residents are entitled to:

• Right to Access: Request details on the personal information collected and its sources

• Right to Deletion: Request deletion of personal information, subject to exceptions

• Right to Opt-Out of Sale: Confirmed that KlutterBox does not sell personal data

• Non-Discrimination: Rights exercised without penalty or discrimination

 

11.2 All U.S. Residents

• Request correction of inaccurate personal information

• Opt-out of promotional communications

• Contact KlutterBox to access, correct, or delete personal information

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12. Children’s Privacy

Services are not directed to children under 18 years of age. KlutterBox does not knowingly collect information from children under 18 YEARS OF AGE. Any inadvertently collected information will be promptly deleted. IF GIFTING SERVICES PLEASE HAVE PARENT/GUARDIAN CONTACT KLUTTERBOX TO PROCESS

 

13. Third-Party Links

Third-party links may exist on our website. KlutterBox is not responsible for third-party privacy practices. Users are encouraged to review third-party policies independently.

 

14. International Data Transfers

While KlutterBox primarily operates in the U.S., any transfer of information outside the U.S. will comply with applicable federal and state privacy laws and include appropriate contractual safeguards.

 

15. Policy Updates

KlutterBox may update this Privacy Policy at any time to reflect changes in practices, laws, or regulations. Updated policies will include a new effective date. Continued use of our services constitutes acceptance of the updated policy.

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16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, confidentiality obligations, or your personal information, please contact:

 

KlutterBox Cleaning Services

Email: INFO@KLUTTERBOX.COM

Phone: 856-378-0139

Website: www.klutterbox.com

Full Terms & Conditions: https://www.klutterbox.com/terms-conditions