These Terms and Conditions (“Terms”) govern the use of KlutterBox Cleaning Services’ (“KlutterBox,” “we,” “our,” or “us”) website, service offerings, memberships, and any associated agreements. By scheduling or using KlutterBox services, clients (“Customer,” “you,” or “your”) agree to be legally bound by these Terms.

 

1. Scope of Services

KlutterBox provides comprehensive professional cleaning and property maintenance services for residential, commercial, post-construction, medical, educational, and specialized facilities. Services are delivered in full compliance with federal, state, and local regulations, including but not limited to Occupational Safety and Health Administration (OSHA) standards, Environmental Protection Agency (EPA) guidelines, and industry best practices.

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KlutterBox provides professional cleaning solutions for:

• Residential and commercial properties

• Post-construction and renovation clean-ups

• Medical and educational facilities

• Specialized or custom cleaning services

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1.1 Service Types

1. One-Time Services: Individual, ad hoc cleaning appointments scheduled as required by the Customer.

2. Membership Services: Recurring service plans governed by a formal membership agreement, providing scheduled cleaning services over a defined period.

 

1.2 Property Coverage Limitation

• Each service agreement and membership agreement covers one (1) property only.

• Additional properties require a separate service or membership agreement, or a custom quote to accommodate multi-property service requirements.

 

1.3 Service Classification and Right of Denial

• KlutterBox reserves the sole discretion to classify, reclassify, or deny services based on property conditions, scope, or operational feasibility.

• This ensures alignment with the Customer’s property demands and that KlutterBox can deploy appropriate tools, equipment, personnel, and supplies for safe and effective service delivery.

 

1.4 Exclusions – Biohazardous Materials

• KlutterBox and its representatives do not handle, transport, or dispose of biohazardous or regulated materialsunder federal or state law, including:

• Nuclear waste or radioactive substances

• Bodily fluids, bloodborne pathogens, or other infectious materials

• Hazardous chemicals or toxic substances

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Customers are fully responsible for the removal, containment, and legal compliance regarding any biohazardous materials prior to service.

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Scheduling, Payment, and Corporate Billing

 

2.1 Payment Terms

• Online pre-payment is required to schedule services.

• Service packages include preset pre-paid hours; all hours must be paid in full at the time of scheduling.

• Additional time beyond the pre-paid hours will be invoiced separately and is due on the day of service completion, unless corporate billing arrangements have been explicitly approved.

 

2.2 Corporate Client Billing

• Corporate accounts approved for invoicing must adhere strictly to agreed-upon billing terms negotiated between the Customer and their dedicated sales representative.

• Any billing inquiries must be directed to the Customer’s assigned sales representative.

 

2.3 Service Termination Rights

• KlutterBox reserves the right to suspend or terminate services at any time for non-payment, material breach of these Terms, or violations of operational policies.

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Membership Terms and Minimum Commitment

• Memberships cover one property per agreement; additional properties require separate agreements or customized quotes.

• Minimum term: Memberships must be maintained for three (3) consecutive months from the commencement date.

• Early termination or failure to maintain the minimum term obligates the Customer to full payment of the three-month membership fees, or equivalent value of cleaning services that would have been rendered.

• Memberships may be canceled after the three-month minimum term by providing written notice. Early termination does not entitle the Customer to refunds.

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Non-Refund Policy

• All fees are non-refundable, including membership, one-time service fees, and deposits.

• Scheduling conflicts, delays, or cancellations can be rescheduled at no additional cost.

• Missed appointments or unused services will not result in credit or refund, except where mandated by law.

 

Customer Responsibilities​

Customers must:

1. Provide accurate property details, access information, and point of contact.

2. Ensure the premises are safe and accessible for cleaning personnel.

3. Secure valuables, fragile items, and hazardous materials prior to service.

4. Ensure that no biohazardous materials are present on site.

5. Ensure the customers personal information & service address is up-to-date

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Limitation of Liability and Hold Harmless​

By using KlutterBox services, the Customer agrees:

• KlutterBox is not liable for increases in utility costs resulting from cleaning services.

• KlutterBox is not liable for pre-existing damages, whether disclosed or undisclosed prior to service.

• KlutterBox is not liable for any direct, indirect, incidental, or consequential damages arising from services rendered.

• The Customer agrees to indemnify, defend, and hold harmless KlutterBox, its employees, contractors, vendors, parent company, executives, shareholders, and affiliates from all claims, damages, costs, or liabilities.

 

Privacy and Non-Disclosure

All service and membership agreements include a Non-Disclosure Agreement (NDA) to safeguard client information, KlutterBox ensures 100% confidentiality of:

• Property addresses and locations

• Client contact information

• Property activity, schedules, and operations

• Names of clients or associated personnel

• Client information will not be disclosed, sold, or shared, except as legally required.

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Intellectual Property

• All content on the KlutterBox website, including logos, graphics, text, and images, is the exclusive property of KlutterBox and protected by copyright, trademark, and intellectual property laws.

• Unauthorized commercial use of KlutterBox content is prohibited.

 

Governing Law and Dispute Resolution

• These Terms are governed by the laws of the State of New Jersey.

• Any disputes shall be resolved in the appropriate New Jersey state or federal courts, and the Customer consents to jurisdiction therein.

 

Modifications

• KlutterBox reserves the right to update or amend these Terms at any time.

• Continued use of KlutterBox services constitutes acceptance of the most current version of these Terms.

 

Contact Information

For inquiries regarding these Terms, scheduling, rescheduling, or general service questions, contact:

KlutterBox Cleaning Services

INFO@KLUTTERBOX.COM | 856-378-0139 | WWW.KLUTTERBOX.COM